Shipping policy
Niokolo Shipping Policy
When will I get my order?
Typically, it takes 3–7 days to process your order before it is shipped. The shipping time depends on your location, and the estimated delivery times are as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
What shipping costs
Europe (France, EU, United Kingdom): €5.90 — free over €60.
International (United States, Canada, Switzerland, rest of the world): €11.90 — free over €80.
Africa: €23.90. There is no free shipping threshold in Africa.
The exact amount is calculated at checkout, before you pay.
Where will my order ship from?
We work with an on-demand production partner that has facilities worldwide. Your order will be printed and shipped from the location closest to you for faster and more efficient delivery.
Will I be charged customs for my order?
For international orders, additional customs and tax fees may apply. These charges are not within our control and are determined by your local customs office. As customs policies vary between countries, please check with your local customs office to see if they apply duties or taxes to your purchases.
My order should have arrived by now, but I haven’t received it. What should I do?
Before reaching out to us, please help us by checking the following:
- Review your shipping confirmation email for any errors in the delivery address.
- Contact your local post office to see if they have your package.
- Check with your neighbors in case the courier left the package with them.
If the shipping address was correct and the package wasn’t left at the post office or with your neighbor, please contact us at niokolocontact@gmail.com with your order number.
How are your products made?
We work with a print-on-demand supplier. They have fulfillment centers globally, so depending on your location, your order will be printed and shipped from the facility that can fulfill it most efficiently.
How do I track my order?
Once your order is shipped, you'll receive an email with a tracking link. If you have any questions about your shipment or tracking, feel free to contact us at niokolocontact@gmail.com.